Mike's Thoughts

So, my PS3 of not even 1 year, pooped out on me last week. I thought it was just a fluke, but when I went to watch my brand-new BluRay movie, my horrors were confirmed. For some reason, the system froze mid way through playing a game, and ever since restarting it, the system will not recognize any disk whatsoever: not BluRay, not DVD, not CD. I had just installed the 2.43 firmware, so I am leaning toward pointing fingers at that….

Matters only got worse after calling Sony. First of all, you have to sit through AN AD on your phone for some stupid game. Then, when you finally navigate through 90 menus, the system reads you the same crap you can get online. Uh, thanks, but no thanks. Finally, you are prompted to press 0 to talk to a rep. The rep was clueless, and was baffled as to why my contact information would show up in there system! Hmmm… maybe because I registered the stupid thing half a year ago! The rep was all over the place, and told me that I needed to find my receipt, otherwise I would need to do an “out of warranty repair,” though he never said what that was. He gave me a reference number, and I proceeded to hang up, furious. I called home, and discovered that I had scanned the receipt…it’s like I knew something like this was gonna happen. I then called Sony back, and got the most insulting rep ever. After giving him my reference number, he asked why I was calling… um, read the damn info! The rep was extremely rude, and was obviously upset that I, the sucker who bought the piece of junk, had to call in. He then read off some crap about another form I had to fill out online. Fine, thanks for that.

So now I wait… supposedly they’re gonna send me a box or something. I am shocked at this situation, and believe me, if my system doesn’t come back in impeccible shape, I’m gonna do a lot more than rant on my blog! Sony, you’re on notice:

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