Mike's Thoughts

So, I have officially completed my first month of service with Verizon. Let me tell you, I have never been so impressed over a phone, and believe me, I’ve had my share of phones. Having used Virgin Mobile for years (along with Boost Mobile, but don’t get me started with them…WORST CELL SERVICE EVER!!!), making the switch to Verizon was like going from having needles in your eyes to being pampered like a king.

The call quality with Verizon is second to none. With my previous Virgin Mobile phone, I could only get a pocket of service while at work, and of course, the pocket wasn’t at my desk! With Verizon, I can literally use my phone anywhere. The data is lightning fast, though I have opted to block the mobile web.

To check your usage, you can either register on the MyVerizon site, via the site on your phone, or by calling one of three numbers depending on the information you want. After calling one of the numbers, you receive a free text message with the information that was just read to you. The nice thing about the usage statistics, is that the data is updated within minutes of the completion of a call or text message.

Despite what I have heard about their customer service, I have had nothing but exceptional service. After looking at the “MyVerizon” site, I noticed data usage on my bill. Now, keep in mind, the charge was only nominal. I merely wanted to understand WHY I was charged. After sending an email over to Verizon, I received a response the next day. The rep sent me a copy of their data usage guidelines, and told me that even “accidentally” navigating to the mobile web home page, will yield a charge. So, I guess that that could be an inconvenience, but you do have the option to turn off, or add, remove or upgrade your plan and features at any time during the month via the MyVerizon site, all without extending your contract. The rep even went ahead and gave me a credit for the usage. Now that’s service!

Now, yes, I’ve only had the phone for a month, but as of now, I am absolutely loving this phone and the service. The coverage, combined with the ability to change my plan (or my features) in the middle of the month, is a deal that is all too sweet. My phone, by the way, is the new LG Dare. I plan on posting some info about it in the next week or so, but in the mean time, you can check it out here on Verizon’s site.